Export Manager

Responsibilities

• Create and maintain an effective department organization chart, designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to: Shipments Per Desk (SPD), Revenue Per Desk (RPD), Expense Per Desk (EPD), Revenue Per Shipment (RPS), Revenue to Expense ratio
• Instill and foster a climate of compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs
• Ensure all customers standard operating procedures are documented and kept up to date in the Standard Operating Procedures database
• Ensure disciplined usage of workboards for operational excellence
• Host daily huddles and end of day meetings with the team
• Build and maintain strong relationships with vendors (airlines, steamship lines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge
• Assist District Manager with preparation of annual department budget
• Meet monthly with District Manager to review department financial P&L and productivity results and goals
• Review, understand and focus on improving department freight yields
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
• Manage intercompany accounting discrepancies via AJAX report
• Follow company capex procedure for the purchasing of any equipment for your staff or department
• Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)
• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in dynamics
• Ensure Customer reviews are completed with your regular customers
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market