DirectJobHub
Jobs · Customer Service · Missouri

Export Customer Service Representative

Sunnen Products Company · St Louis, MO · 2 wk ago
On-siteCustomer ServiceFull-time

About the role

Sunnen Products Company is investing in our next 100 years and looking to grow our team. We are seeking results-driven, excited candidates that are interested in working for a company with a long legacy and a bright future!

Responsibilities

  • Establish strong, effective working relationships with customers and coworkers.
  • Efficiently process customer purchase orders received through phone, email, or eCommerce platforms, ensuring accuracy and promptness.
  • Provide leads obtained from customer interactions to appropriate sales personnel.
  • Transfer technical inquiries or application requests to the Advanced Technology Center (honing lab).
  • Transfer customer equipment service needs to Field Service department.
  • Communicate vital order details, such as pricing, delivery schedules, and terms of sale, to keep customers well-informed.
  • Screen customers against Restricted Party Lists.
  • Input customer information into our CRM database for accurate and up-to-date recording of activities.
  • Actively onboard customers to the eCommerce platform for product ordering and self-service with common customer information requests.
  • Proactively call and email customers to foster customer loyalty, satisfaction, and increased sales.

Requirements

  • A high school education or equivalent.
  • Minimum of three years' customer service experience.
  • Experienced in accurately processing orders using computer applications.
  • Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities.
  • Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify).
  • Ability to work as a team.
  • Ability to solve problems.
  • Ability to learn technical product attributes.
  • Strong written and verbal English communication skills (Spanish proficiency is a plus).

Qualifications

  • High school education or equivalent.
  • Minimum of three years' customer service experience.
  • Experience in accurately processing orders using computer applications.
  • Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities.
  • Knowledge of Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify).
  • Teamwork and problem-solving skills.
  • Technical product knowledge.
  • Excellent written and verbal communication skills.

Skills

  • Customer service skills.
  • Order processing.
  • Technical inquiry handling.
  • CRM systems.
  • E-commerce platforms.

Benefits

  • Competitive Insurance Coverage, including Medical (PPO and High Deductible Plan with Employer HSA Contribution), Dental, Vision, Life and AD&D, Accident, Critical Illness, Hospital Indemnity.
  • 401(k) Eligibility with Employer Match.
  • Company Paid Benefits: Group Life and AD&D Insurance, Short Term Disability, Long Term Disability, Employee Assistance Program.
  • Competitive Vacation Policy.
  • Tuition Reimbursement.
  • Paid Plant Closure between Christmas and New Year's Day.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Benefits

  • Group Life and AD&D Insurance.
  • Short Term Disability.
  • Long Term Disability.
  • Employee Assistance Program.

Position Qualification Requirements

  • A high school education or equivalent.
  • Minimum of three years' customer service experience.
  • Experienced in accurately processing orders using computer applications.
  • Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities.
  • Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify).
  • Ability to work as a team.
  • Ability to solve problems.
  • Ability to learn technical product attributes.
  • Strong written and verbal English communication skills (Spanish proficiency is a plus).

Equal Opportunity Employer

Sunnen Products Company is an equal opportunity employer and provides a friendly, family-oriented atmosphere. We are proud to say that our average length of service is nearly 20 years.

Contact Information

To apply, please visit our careers page at [insert link here].

Similar jobs