Expert Systems Operations Specialist

About the role

A Systems Operations Specialist supporting the customer will maintain 3rd party tools for the customer's current and new application hosting environments. A typical day involves:

• Sustaining documentation, patching schedules, and version updates
• Resolving alerts for storage capacity, server capacity, database capacity, and network capacity
• Providing technical support to applications and utility developers on integration requirements
• Operating maintenance on 3rd party tools for various IT infrastructure layers including Network, Storage, Databases, and Windows/Linux platforms

Responsibilities

Maintaining documentation, patching schedules, and version updates.

Resolving alerts for storage capacity, server capacity, database capacity, and network capacity.

Providing technical support to applications and utility developers on integration requirements.

Operating maintenance on 3rd party tools for various IT infrastructure layers including Network, Storage, Databases, and Windows/Linux platforms.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 6 years related experience.
• Knowledge of and experience with enterprise-scalable wireless mobility solutions, multi-factor authentication products, and wireless intrusion detection systems.
• Experience with cloud based technologies and administering cloud products and services.
• Demonstrated experience with networking (TCP/IP, HTTP, HTTPS, FTP, RPC, SNMP, DNS, etc.) and proficiency with network traffic analysis tools.
• Demonstrated hands-on experience with setting up, configuring, and troubleshooting network services, equipment, and devices (routers, switches, servers, firewalls, etc.).
• Demonstrated experience working and interacting with engineering groups to define, document, analyze, perform, and interpret tests for products, systems, or components.
• Ability to apply critical thinking and use investigative mindset to comprehensively conduct technical CI review/evaluation/assessment of technology solutions.
• Ability to present findings and/or recommendations in written reports that are concise, well-structured, and require minimal editing.
• Ability to translate highly technical and complex issues into comprehensible terms to non-technical decision makers.

Preferred Qualifications

• Experience in network evaluation and analysis, penetrating testing and analysis, digital forensic evaluation and analysis to include mobile device forensic (examining/imaging) analysis using commercial solutions such as EnCase, FTK, XRY, Cellebrite, MacQuisition, and Wireshark applications.
• General understanding of Sponsor's current IT business processes and procedures.
• Experience supporting the Sponsor's IT enterprise and operational requirements.