Expert Services Partner

Key Responsibilities

• Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
• Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively.
• Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
• Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
• Facilitate work internally to solution new capabilities, and partner with others to craft and deliver upsell proposals.
• Consult with new logo pursuit experts during solution proposing and contracting to ensure success in handoff to operations.
• Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance.
• Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams.
• Collaborate with delivery managers, maintain operational rigor through ensuring accurate billing, resource management, and compliance.
• Foster strong relationships with internal product and IT experts to understand upcoming client impacts or new client offerings.
• Monitor account health and usage metrics to anticipate risks and drive retention.
• Communicate clearly across stakeholders and influence internal priorities to support client success.
• Serve as the escalation point for issues, feedback, and troubleshooting—both client-facing and internal for all components of products and services contracted for.

Qualifications

• 6-8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings.
• Manage multiple projects concurrently using excellent communication skills.
• Proficient in Microsoft Office Suite of tools.
• Focuses on the clients’ needs by establishing credibility and building relationships.
• Takes actions and/or switches to alternate strategies in order to achieve goals.
• Solid analytical, problem solving, and decision-making skills.
• Strong written and verbal communication skills.