Client Services Partner

About Us

Prenuvo is dedicated to transforming healthcare from reactive to proactive. Our award-winning whole body scan, which takes under an hour and uses MRI without ionizing radiation, is complemented by an integrated stack of optimized hardware, software, and AI. Our patient-centric approach across domestic and global clinics aims to prevent health issues rather than react to them. We are seeking a Client Services Partner to enhance the patient experience and support the clinical process.

What You'll Do

• Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up.
• Closely work with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
• Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
• Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification.
• Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback.
• Manage applications for the Provider Education Program, guiding participants through the process.
• Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience.
• Work closely with the physician sales team to ensure timely scheduling and engagement with program participants.
• Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups.
• Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders.

What You'll Bring

• Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare).
• Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously.
• Excellent communication and relationship management skills, with a patient-centric and service-oriented approach.
• Experience working with sales and physician relations teams is a plus.
• Proficiency in using CRM systems, scheduling platforms, and medical record systems to track patient and physician progress.
• Ability to work independently in a fast-paced environment, problem-solve, and anticipate patient and physician needs.
• Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops.