Client Services Partner

About the role

In this role, you will serve as a trusted advisor to assigned non-acute healthcare clients, supporting successful onboarding, adoption, and sustained utilization of Vizient and Provista procurement solutions. You will build consultative client relationships, deliver data-informed insights, coordinate cross-functional resources, and establish structured approaches to address client challenges, improve outcomes, and drive long-term value realization and satisfaction.

Responsibilities

• Serve as the primary day-to-day contact and strategic partner for an assigned portfolio of non-acute clients.
• Develop consultative relationships with key client stakeholders and lead outcome-focused engagements, including business reviews and strategic check-ins.
• Guide clients through onboarding and adoption of Vizient and Provista procurement solutions while identifying risks, gaps, and barriers to utilization.
• Coordinate cross-functional teams and internal resources to execute client initiatives, resolve issues, and enhance client experience.
• Analyze client performance, contract utilization, purchasing behavior, and savings trends to identify opportunities and root causes of performance gaps.
• Translate complex data into actionable insights and executive-ready narratives that support client decision-making and value realization.
• Recommend and implement solutions using established service frameworks to address routine to moderately complex client challenges.
• Manage portfolio priorities based on client needs, risk, and service expectations to ensure consistent execution and follow-through.
• Partner with Sales and Inside Sales to support client retention and growth opportunities while representing client needs across internal teams.
• Maintain accurate client activity within CRM systems and contribute to the continued development of Client Services tools, processes, and best practices.

Qualifications

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience in client services, account management, consulting, healthcare, or a related field preferred.
• Demonstrated ability to independently manage a defined portfolio of client relationships, prioritize competing needs, and drive initiatives through completion.
• Strong consultative skills with the ability to assess client needs, identify opportunities, and recommend actions that improve adoption, utilization, and satisfaction.
• Ability to communicate complex information through clear, concise, and executive-ready presentations and discussions.
• Strong relationship management, problem-solving, organization, and cross-functional collaboration skills.
• Experience with CRM systems and procurement, supply chain, or healthcare purchasing solutions preferred.

Pay

The current salary range for this role is $51,900.00 to $87,900.00. This position is also incentive eligible.

Benefits

Vizient has a comprehensive benefits plan. View our benefits here.