Expert Quality Operations Specialist - Location Flexible

About the role

The Electric Compliance Assurance department is part of the Electric Risk & Compliance organization, where together we will embed compliance and risk in all that we do and achieve regulatory outcomes that support the business' needs. The work of this department is critical in our efforts to find compliance challenges and identify areas of risk so that we can fix them. The main functions of this new department are identifying areas of compliance risk and opportunities to mitigate those risks, including through incident reporting and investigations, overseeing Electric Operations and Power Generation CAP, and validating the controls on the organization.

Responsibilities

• Develop/refine the process to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings.
• Develop controls or metrics to assist in monitoring and evaluating the success of compliance controls.
• Develop strategy and action plans, working with Directors and Officers. Coach stakeholders to develop appropriate corrective action plans that contain effective solutions to prevent recurrence.
• Review failure data and make recommendations to improve process performance, applying broad company and industry knowledge.
• May coach and provide direction to less experienced team members.
• Works effectively in a matrixed organization, working with directors and managers across organizations to provide expert opinion and influence decisions.
• May develop/refine process to determine and prioritize processes to evaluate regulatory controls.

Requirements

• High School Diploma or equivalent
• 7 years of progressive experience in utility operations or in other highly regulated industry
• 2 years of experience with causal evaluation methods and investigations in the utility industry
• Travel throughout the service territory about 70% of time

Qualifications

• Master’s Degree or equivalent experience.
• Experience in regulatory oversight, audit readiness, and leadership.
• Familiarity with California and Federal regulatory programs related to Electric Operations.
• Knowledge of operations, maintenance, and engineering program processes and procedures.
• Proven ability to prepare materials for and effectively communicate/present findings to senior and executive leaders with clarity, gain consensus on path forward.
• Working knowledge of process instrumentation and controls and/or structured process improvement or process reengineering.
• Ability to interview personnel at all levels to validate process and controls.
• Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement.
• Ability to work independently and be effective in team settings.
• Led or facilitated training (e.g., crucial conversations and facilitative leadership).
• Certified Internal Auditor (CIA) or equivalent
• Completion of professional auditor training
• Causal Evaluation Certification (e.g., Barrier Analysis, Fault Tree, 5-Whys, HFACS)
• Certification in Causal Evaluation (e.g., Conger/Elsie, Tonex, Cocrane (Firebird), Apollo, ASQ, TapRooT®, ISO9000, Sologic, Cause Mapping, or equivalent)
• Lean Six Sigma Certification
• Certified Project Management Professional (PMP)
• Certified Compliance & Ethics Professional (CCEP)

Skills

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office Suite

Benefits

PG&E offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, and retirement savings options. Additional benefits may include paid time off, commuter benefits, and wellness programs.

Pay

A reasonable salary range is: Minimum Base Salary (Bay Area) $126,000.00 Mid Base Salary (Bay Area) $163,000.00 Maximum Base Salary (Bay Area) $200,000.00 Minimum Base Salary (California) $120,000.00 Mid Base Salary (California) $155,000.00 Maximum Base Salary (California) $190,000.00

Schedule

This position is hybrid, working from your remote office and assigned office based on business needs.