Operations Specialist - Quality Assurance

About the role

The Operations Specialist III – Quality Assurance position at Aldridge Pite, LLP is responsible for independently reviewing work product to ensure full accuracy, completeness, and strict adherence to legal standards, client requirements, and internal procedures.

Responsibilities

• Review filings, pleadings, reports, affidavits, and supporting documentation for accuracy, completeness, and compliance with client guidelines and internal procedures.
• Verify deadlines, jurisdictional requirements, formatting standards, and required disclosures prior to submission.
• Identify errors, omissions, and compliance gaps and make direct corrections when appropriate.
• Correct issues as they are discovered.
• Maintain detailed audit logs and quality tracking reports to monitor trends, recurring issues, and risk exposure.
• Escalate material compliance risks or repeated deficiencies to leadership with supporting documentation.
• Aid in developing and updating quality control procedures, checklists, and compliance standards.
• Provide feedback and targeted retraining recommendations based on audit findings.
• Ensure all final work product meets 100 percent compliance standards prior to release or filing.
• Assist with other duties and special projects as needed.

Requirements

• Bachelor’s Degree Required
• 5+ years of Default/Foreclosure/Title knowledge Required
• BKFS, Tempo and, Equator experience highly preferred
• Proficiency with Excel and other Microsoft Office Products
• Ability to manage and prioritize large caseload
• Ability to type at least 60 WPM

General Competencies

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers.
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

Benefits

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth

Equal Employment Opportunity

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.