Operations Specialist - Quality Assurance

About the role

The Operations Specialist III – Quality Assurance position at Aldridge Pite, LLP is responsible for independently reviewing work product to ensure full accuracy, completeness, and strict adherence to legal standards, client requirements, and internal procedures.

Responsibilities

• Review filings, pleadings, reports, affidavits, and supporting documentation for accuracy, completeness, and compliance with client guidelines and internal procedures.
• Verify deadlines, jurisdictional requirements, formatting standards, and required disclosures prior to submission.
• Identify errors, omissions, and compliance gaps and make direct corrections when appropriate.
• Correct issues as they are discovered.
• Maintain detailed audit logs and quality tracking reports to monitor trends, recurring issues, and risk exposure.
• Escalate material compliance risks or repeated deficiencies to leadership with supporting documentation.
• Aid in developing and updating quality control procedures, checklists, and compliance standards.
• Provide feedback and targeted retraining recommendations based on audit findings.
• Ensure all final work product meets 100 percent compliance standards prior to release or filing.
• Assist with other duties and special projects as needed.

Requirements

• Bachelor’s Degree Required
• 5+ years of Default/Foreclosure/Title knowledge Required
• BKFS, Tempo and, Equator experience highly preferred
• Proficiency with Excel and other Microsoft Office Products
• Ability to manage and prioritize large caseload
• Ability to type at least 60 WPM

Qualifications

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers.
• Must be able to identify and solve issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Must be conscientious with respect to work completion, deadlines, time management and attendance.
• Must take initiative in face of obstacles and identify what needs to be done and take action.
• Must demonstrate commitment to Firm’s vision, mission, and core values.
• Must be analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Must develop professional relationships and build rapport with others.

Benefits

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth

Pay

Hourly