Expert, Global Operations Products & Service Delivery

About the role

We are seeking a results-driven Expert, Global Ops Product & Services – Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure.

Responsibilities

• Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services
• Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery models
• Establish and maintain scalable operational processes, controls, procedures, and governance frameworks
• Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence
• Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle
• Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives

Service Delivery & Operational Excellence

• Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance
• Partner with Product, Engineering, Technology, Operations, and regional stakeholders to align business and operational requirements and develop sustainable service delivery solutions
• Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement
• Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities

Analytics & Continuous Improvement

• Analyze operational and service delivery performance data to identify trends, risks, and opportunities
• Define and track KPIs to measure service effectiveness, operational performance, and business outcomes