Global Services Solutions Expert

About the Role

As the Global Services Sales Expert, you’ll be the credible, informed voice for Global Services inside our highest-stakes sales conversations — while personally building the system that transforms how we handle technical RFPs. You’ll start hands-on, drafting technical RFP content yourself, and mature that into an automated, human-in-the-loop process you own. You’ll also be the connective tissue between Sales and our partner ecosystem, making sure prospects get a credible picture of what our partners bring to the table. This role reports directly to the Head of Global Services and is based in New York City.

Responsibilities

• Join Enterprise and Strategic prospect conversations to set realistic expectations on delivery, implementation timelines, resourcing, and success factors — extending into select mid-market deals as capacity allows.
• Address services-related questions and objections directly, alongside the commercial team.
• Keep what’s promised pre-sale consistent with what Global Services delivers post-signature.
• Assist in drafting technical portions of RFPs during ramp-up: security and compliance questionnaires (SOC 2, ISO 27001, GDPR), product and architecture Q&A, and implementation and support detail.
• Partner with AI Enablement, Solutions Engineering, Product Operations, and Quality & Training to build an automated RFP response process with human review — targeting 90% of response content automated within 6 months of start.
• Transition from hands-on drafting to owning and maintaining that system as it matures, handling edge cases and quality oversight directly.
• Build enough fluency in our partner ecosystem to credibly represent partner capabilities to prospects.
• Maintain partner-capability content and enablement materials for the sales and services teams.
• Flag deals to the partnerships org early when their involvement will be needed.

Qualifications

• Services delivery fluency: deep implementation or project delivery experience, with the credibility to speak about services execution from the inside.
• Commercial presence: comfortable setting expectations and representing organizational capability to external, prospect-facing audiences.
• Proposal writing experience: confident drafting complex RFPs, working directly with product and post-sales teams to get it done.
• Roughly 5–7 years of relevant experience, combining implementation or services delivery with customer-facing or pre-sales work.
• Comfortable moving between hands-on execution and building the process that replaces it — you want to build a system, not just staff one.
• Time in or alongside a Growth or Revenue org in a B2B SaaS environment is a strong plus.

Benefits

• Comprehensive salary, benefits, and tools for success.
• Medical, Dental & Vision: Multiple medical plan options through Aetna and Kaiser Permanente, HSA or Healthcare FSA (based on plan selection), Dental plans via MetLife, Vision plans via Vision Care.
• Family Support: Generous parental leave, Free access to Maven Clinic, Dependent Care FSA.
• Additional Perks: Pre-tax commuter benefits, Life Insurance + STD/LTD, 401(K) with generous company match, Unlimited PTO, Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more.

Pay

Compensation Range: $204K - $240K

Schedule

In-person environment: New York (Union Square) office designed for ambitious builders, with company-provided lunch daily.