Experiences Business Operations Manager

About the role

This is a high-visibility, high-stakes role where the quality bar is exceptionally high: listing pages, guest communications, and logistics for talent of this caliber leave no room for error. You’ll be the operational backbone that makes these moments flawless, owning the details so that hosts, guests, and partners experience a seamless Experience.

Responsibilities

• Building and ensuring accuracy and quality of listing pages
• Supporting guest selection, vetting, communication & logistics with care and discretion, handling sensitive information appropriately
• Coordinating with internal and external partners and vendors, keeping all stakeholders aligned and on schedule
• Working with engineering to ensure adequate tooling support, surfacing gaps and advocating for the right fixes as well as supporting with testing
• Analyzing the results and impact of these Experiences
• Addressing and resolving issues that arise during standard and on-call hours with strong judgment and a sense of urgency
• Maintaining clear documentation of workflows and processes

Requirements

• BA/BS degree
• Experience working in tech and hospitality preferred
• 5+ years of operations management
• Meticulous attention to detail and a consistently high bar for quality — you catch what others miss and refuse to ship anything that does not meet these standards
• Strong organizational skills and the ability to juggle multiple workstreams and competing deadlines
• Natural curiosity to learn about new tools and detailed processes
• Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency
• Excellent communication (written & verbal) in English
• Strong skills in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira)
• Interpersonal skills balancing internal and external partners

Pay

$34.12 – $39.31/hr (W—2)