Experienced Virtual Timeshare Sales Executive

Job Summary

As a Sales Executive (Timeshare Experience), you will be responsible for making meaningful moments for Owners, members, and guests. As a Sales Executive Trainee, you will contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. You will also have the opportunity to develop relationships with prospective owners by soliciting and following up on referrals and leads. You will cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner. You will add to the success of the team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations.

About the Role

This position may require a background check and or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together.

Responsibilities

• Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.
• Build and maintain customer base by answering questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from Owners.
• Fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Conduct and manage business transactions by assuring complete and accurate processing of documents pertaining to sales, thoroughly reviewing loan applications and financial documents with the customer and ensuring completed properly, monitoring contract processing to minimize rescission decisions, provide comprehensive owner assurance, and ensure timeliness of closings, analyzing problems and formulating a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality, completing the purchase summary worksheet at the end of each sale, reaching out to and influencing Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and maximize all reload opportunities.
• Provide service to others by responding to and monitoring the resolution of customer and Owner inquiries in a timely manner with accurate information, leveraging resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/Owner appointments.
• Have bold persuasion skills, excellent phone communication skills and/or interpersonal skills in interacting with guests, demonstrate a total understanding of the culture and processes of the organization, improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by the management team.
• Maintain an awareness of current events (e.g., news, sports, pop culture) and information on site locations to enable and promote customer relationship building.
• Understand and abide by state and federal regulations around all sales and/or marketing activity (i.e., Do Not Call Lists, State registrations, Exemptions, etc.).

Qualifications

• High School Diploma or G.E.D. equivalent is preferred but not required
• Minimum one-year of timeshare sales experience within last 2 years required
• Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Teams preferred
• Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law

Skills

• Dependability
• Presentation
• Positive Demeanor
• Adaptability/Flexibility
• Stress Tolerance
• Integrity
• Customer Service Orientation
• Diversity Relations
• Teamwork
• Influence
• Listening
• English Language Proficiency
• Applied Reading
• Analytical Skills
• Learning Job Specific Tasks
• Giving Sales Presentations
• Following and Adhering to the Consultative Sales Process
• Establishing Trust with Prospective Owners and Owners
• Discovering Needs of Prospective Owners and Owners
• Customizing Sales Presentation
• Providing Sales Gallery, Property, and Model Tours
• Explaining Features, Advantages, and Benefits of the Product
• Advocating Appropriate Number of Points to Accommodate Needs
• Preparing for Daily Appointments/Tours
• Facilitating Email, Phone, or Mail Correspondence
• Facilitating Use of Vacation Ownership Advisor
• Managing Time Effectively
• Attending Daily Team Meetings, Training Sessions, and Guest/Owner Appointments
• Having Bold Persuasion Skills
• Excellent Phone Communication Skills and/or Interpersonal Skills in Interacting with Guests
• Total Understanding of Organization's Culture and Processes
• Improving Sales Presentation Approach Through Self-Critique, Practice, and Lessons from Feedback Provided by Others
• Participating in Formal Training Sessions Offered by Management Team
• Maintaining Awareness of Current Events
• Understanding and Abiding by State and Federal Regulations Around All Sales and/or Marketing Activity

Benefits

• Flexible Schedule
• Communication with Coworkers and Guests
• Follow Company's Rules in All Situations

Pay

N/A

Schedule

N/A

Company Information

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.