Experienced Veterinary Receptionist

Department: ReceptionistsLocation: Cumming, GeorgiaCompensation: $14.00 - $16.00 / hour Description At Barkfield Animal Hospital, we’re not your average veterinary clinic—we’re a modern, compassionate, and team-driven animal hospital that believes in breaking the mold of impersonal veterinary care. Our mission is to make veterinary visits feel like home for both pets and their humans. Located in the heart of Cumming, GA, our team dreams big, works hard, and supports one another—because together, we excel, grow, and have fun doing what we love. We’re proud to care for animals of all breeds and species and to welcome humans from all cultures, backgrounds, and beliefs. We create personalized care experiences and strive to exceed expectations—every visit, every time. We’re looking for an energetic, tech-savvy, animal-loving multitasker to join our team as a Full-Time Veterinary Receptionist / Client Service Representative. This role is primarily focused on veterinary reception and client service, while also providing opportunities to cross-train and support our boarding, kennel, and patient care operations as needed. If you enjoy connecting with people, caring for animals, and being part of a team where no two days are exactly alike, this could be the perfect opportunity for you! What You'll Do Client Service and Veterinary Reception As a Veterinary Receptionist / Client Service Representative, you’ll be the first smile and voice our clients experience. You’ll help create a warm, professional, and efficient experience for every client and patient.Provide friendly, high-quality customer service with compassion and enthusiasmGreet clients and pets warmly and create a welcoming front-desk experienceAnswer phones, schedule veterinary appointments, and respond to client questionsCollect patient histories and ensure accurate information is documentedCheck patients in and out and communicate patient needs to the veterinary teamProcess invoices, payments, estimates, and other financial transactions accuratelyDetermine vaccination, immunization, and wellness status of incoming patientsManage prescription, food, and product requests under veterinarian guidanceAccurately enter and update client and patient information in the practice management systemAssist with appointment confirmations, reminders, and client follow-upMaintain a clean, organized, professional, and welcoming reception areaCommunicate effectively with veterinarians, veterinary technicians, assistants, and managementHelp create a next-level client experience from the first phone call through checkoutBoarding, Kennel and Patient Care Support While reception and client service will be the primary focus of this position, you’ll also have opportunities to cross-train and provide support to our boarding and kennel operations as needed.Assist with the daily care and monitoring of boarding and hospitalized patientsFeed, walk, exercise, and provide basic care for boarding pets according to established instructionsMonitor pets for changes in appetite, behavior, comfort, or overall condition and communicate concerns to the appropriate team memberAssist with safe and compassionate animal handling and restraint when appropriateHelp maintain clean, sanitary, organized kennels, runs, treatment areas, and patient spacesAssist with laundry, stocking, cleaning, and other hospital support dutiesProvide additional support to the veterinary team during busy periodsLearn additional hospital and patient-care responsibilities through cross-trainingNote: This is primarily a Veterinary Receptionist / Client Service position. Boarding and kennel responsibilities will be incorporated into the role as needed, with training provided to help you become a versatile member of the Barkfield team. What We're Looking For High school diploma or equivalentMinimum 1 year of veterinary, medical, customer service, or reception experience preferredPrevious veterinary reception or animal hospital experience is a plusStrong communication and interpersonal skillsComfortable answering phones and interacting with clients in personTech-savvy and comfortable learning practice management software, email, and digital communication toolsStrong organizational skills and attention to detailAbility to multitask and prioritize in a fast-paced veterinary environmentTeam-oriented with a positive, can-do attitudeCompassionate toward pets and their peopleComfortable learning new responsibilities and cross-training in different areas of the hospitalDependable, punctual, and willing to jump in wherever the team needs supportComfortable safely handling and caring for dogs and catsAbility to lift up to 30–50 lbs. as neededAvailability to work occasional weekends as needed This is a full-time position supporting Barkfield’s veterinary reception and client service team, with cross-training opportunities in boarding and kennel operations. Our team works together to ensure our clients, patients, and boarding pets receive excellent care throughout their time with us. What We Offer We care deeply about our people. When you join Barkfield, you get more than a job—you get a career path, a supportive team, and a mission you’ll be proud of. Full-Time Benefits and Perks Include:Competitive hourly pay starting at $15/hour, based on relevant work experiencePaid Time Off (PTO)Closed on all federal holidays, including Holiday PayMedical, Dental, and Vision Insurance401(k) with Company MatchEmployee Pet Care DiscountsFlexible schedulingCareer development and ongoing trainingCross-training opportunities across veterinary reception, boarding, kennel, and hospital operationsOpportunities for professional growth within veterinary medicineSupportive, team-oriented work environment🐾 Why You’ll Love Working at Barkfield At Barkfield, we believe veterinary care should be as much about the people as it is about their pets. Our team thrives on trust, kindness, and transparency. We work hard, laugh often, and show up for one another—and for our clients—in all the ways that count. This is a place where you can be your authentic self, do work that matters, develop new skills, and grow both personally and professionally. If you’re looking for a Full-Time Veterinary Receptionist or Client Service Representative position where you can build relationships with clients, care for animals, learn more about veterinary medicine, and become a versatile member of a supportive team, we’d love to meet you! 🐾