Experienced Veterinary Receptionist

Brookhaven Animal Hospital, located in the Brookhaven neighborhood of Atlanta, GA, is looking for a full-time Veterinary Receptionist to join our front desk team. This is a great opportunity to put your customer service and veterinary knowledge to work in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, we value your contribution, support your growth, and prioritize a positive, team-driven culture.

Responsibilities

• Welcome clients and pets warmly and professionally
• Answer multi-line phones, schedule appointments, and manage client communications
• Complete patient check-in and check-out, prepare invoices, and process payments
• Maintain accurate medical records, client information, and patient information in veterinary practice software
• Coordinate with veterinarians, veterinary technicians, and medical team members to maintain efficient patient flow
• Provide client education regarding hospital services, wellness care, preventative care, and general pet health
• Respond to client questions and concerns with professionalism, empathy, and excellent customer service
• Help maintain an organized, welcoming, and efficient veterinary front desk
• Participate in rotating weekend shifts

Brookhaven Animal Hospital is closed on all major federal holidays, and holiday pay is available.

Qualifications

We’re looking for a reliable, organized, and compassionate veterinary receptionist who enjoys working with both people and pets.

Required:

• 1+ year of veterinary receptionist, veterinary CSR, veterinary client service, or veterinary front desk experience
• Experience working in a veterinary hospital, animal hospital, veterinary clinic, or medical office
• High school diploma or equivalent
• Strong communication, organization, and customer service skills
• Ability to multitask and prioritize in a busy, high-volume environment
• Professional, positive, and team-oriented approach
• Schedule flexibility, including rotating weekend shifts

Preferred:

• Experience with veterinary practice management software such as Cornerstone, AVImark, or similar systems
• Previous experience with appointment scheduling, veterinary medical records, payments, client education, and veterinary hospital operations

Pay

Starting pay: $16+ per hour, based on experience

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Holiday pay
• Mental health and wellness resources available through Calm Health
• Career development and continuing education opportunities
• Advancement and professional growth pathways
• Employee discounts on veterinary services and products
• A supportive, collaborative team environment where your voice and contributions matter