Experienced Travel Agent

About the role

We’re Always Hiring Experienced Travel Agents! As An Associate Travel Agent You Will Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.

Responsibilities

• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Qualifications

• A High School diploma or equivalent required; Associate’s degree or graduate of an accredited travel school is preferred.
• Minimum of 3 years of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Minimum of 3 years of Retail experience required.
• Certified Travel Associate (CTA) designation required within 2 years of job acceptance.
• Existing book of business strongly preferred.

Skills and Abilities

• Ability to respond to customer inquiries and interact with individuals.
• Effective communication skills, both written and oral.
• Strong organizational skills.
• Proficient using the Internet, AAA Intranet, Travel booking sites, and other applicable legacy and web-based PC applications used to process work and service client requests.
• Ability to complete all AAA Travel Agent training via AAA-University and class attendance is required.
• Working knowledge of geography and the ability to use manual (paper) or PC based maps.

What We Offer

• Base Salary: The starting base compensation for this position is $17.18 to $22/hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,500 per month, after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.
• Full time Associates are offered a comprehensive benefits package that includes:
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

Benefits

• Check out our Benefits Page for more information

Equal Opportunity Employer

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.