Experienced Travel Agent

About the role

We’re Always Hiring Experienced Travel Agents! As An Associate Travel Agent You Will Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.

Responsibilities

• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Qualifications

• High School diploma or equivalent required; Associate’s degree or graduate of an accredited travel school is preferred.
• Minimum of 3 years of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Minimum of 3 years of Retail experience required.
• Certified Travel Associate (CTA) designation required within 2 years of job acceptance.
• Existing book of business strongly preferred.
• Knowledge Skills And Abilities:
  • Ability to respond to customer inquiries and interact with individuals.
  • Effective communication skills, both written and oral.
  • Strong organizational skills.
  • Proficient using the Internet, AAA Intranet, Travel booking sites, and other applicable legacy and web-based PC applications used to process work and service client requests.
  • Ability to complete all AAA Travel Agent training via AAA-University and class attendance is required.
  • Working knowledge of geography and the ability to use manual (paper) or PC based maps.

Benefits

• Base Salary: The starting base compensation for this position is $15.54 to $20.00/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,500 per month, after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.
• Comprehensive benefits package that includes: Medical, Dental, and Vision plan options, Up to 2 weeks Paid parental leave, 401k plan with company match up to 7%, 2+ weeks of PTO within your first year, Paid company holidays, Company provided volunteer opportunities + 1 volunteer day per year, Free AAA Membership, Continual learning reimbursement up to $5,250 per year, and MORE!

What We Offer

• ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.
• At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.
• We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.
• It is ACA’s policy to employ the best qualified individuals available for all positions.
• Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.