Experienced Table Games Supervisor

About the role

At PENN Entertainment you’ll join a fast‑paced, diverse team dedicated to helping people find and have more fun. The position is based in the Table Games department of River City Casino & Hotel, where you’ll supervise staff, drive operational performance, and support guest satisfaction while advancing your career with a company that values growth, diversity, and sustainability.

Responsibilities

• Supervise and manage staff in the Table Games department.
• Support, administer, and manage operational goals; monitor performance and profit objectives.
• Adhere to scheduling and coordinate with the manager regarding concerns, with a focus on guest satisfaction.
• Assist in the department’s budget process, provide recommendations, support compliance, and report budget concerns.
• Work closely with the Casino Operations Assistant Shift Manager and/or Shift Manager to implement strategies for customer service, comping, games layout and mix, revenue growth, and expense management.
• Suggest improvements to standard operating procedures as needed.
• Share responsibility for overall team engagement, addressing feedback, suggestions, complaints, and grievances.
• Account for chips, cards, dice, and other gaming equipment; verify table inventories and manage table limits.
• Maintain and process paperwork, logs, schedules, and communications for the Table Games department.
• Continuously inspect cards and dice to ensure security of assigned table games.
• Uphold the overall integrity of daily operations.
• Promote and demonstrate superior customer service in line with departmental and company standards.
• Ensure customer‑service standards are followed by all team members and address issues promptly.
• Ensure efficient operations and protection of table games.
• Monitor chips and cash transactions between dealers and customers, ensuring proper payouts per established procedures.
• Account for chips on assigned games, including making fills and credits as needed.
• Ensure regulatory compliance within your area of authority and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• Associate degree (A.A.) in a related field, or minimum one (1) year of Table Games operations experience, or an equivalent combination of education and experience.
• Knowledge of all Table Games and Table Games operations.
• Excellent written and verbal communication skills; fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.) and familiarity with Table Games operating systems.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to write reports, business correspondence, and procedure manuals.
• Strong quantitative skills: add, subtract, multiply, divide, compute rates, ratios, percentages, and interpret bar graphs.
• High energy with a proactive, strategic approach to issues.
• Collaborative work style and effective communication with team members at all levels.
• Ability to interact with guests, staff, and colleagues, resolving problems and conflicts diplomatically.

Skills

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Knowledge of Table Games operating systems.
• Strong written and verbal communication.
• Quantitative analysis and reporting.
• Customer‑service excellence.
• Conflict resolution and diplomatic problem‑solving.
• Maintaining confidentiality and professionalism.

Benefits

• Day‑one medical, dental, and vision coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy, increasing with length of employment.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement.
• Lindenwood University discounts.
• Diversity scholarship for team members’ children.
• Wellness programs supporting financial, physical, and mental well‑being.

Schedule

Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.