Experienced Siebel Support Engineer

Responsibilities

• Provide L2/L3 production support for Oracle Siebel CRM applications.
• Monitor system performance, troubleshoot issues, and ensure system availability.
• Perform root cause analysis and implement long-term fixes.
• Handle incidents, service requests, and changes in line with SLAs.
• Support batch jobs, workflows, and integration processes.
• Provide periodic 24x7 OnCall support.
• Document processes and procedures relating to deployments, troubleshooting, and environment maintenance for our applications.
• Support Siebel upgrade activities (e.g., Innovation Pack upgrades, patching).
• Assist with repository merge, IRM, and upgrade validation tasks.
• Contribute to upgrading documentation and implementation procedures.
• Assist with Siebel configurations (Business Components, Applets, Workflows).
• Troubleshoot issues across key areas: Siebel Tools and configuration layer, Workflows and Runtime Events, EAI integrations and Web Services.
• Minor enhancements and bug fixes.
• Support deployments across Dev, Test, UAT, and Production environments.
• Work with release teams to ensure smooth deployments.
• Analyze logs and identify application issues.
• Support performance tuning efforts in coordination with DBAs and infrastructure teams.
• Maintain health system and recommend improvements.

Requirements

• 4–8 years of experience with Oracle Siebel CRM.
• Good understanding of Siebel architecture: Object Manager, Gateway, Enterprise Server, Siebel Web Server Extension (SWSE), Siebel Tools, Workflows, and basic scripting (eScript/VB Script).
• Experience with Siebel integrations (EAI, Web Services, REST).
• Knowledge of advanced Unix/Linux/Windows commands.
• Experience with Tomcat and Apache.
• Excellent working knowledge of MS Windows and Linux servers and network technologies.
• Moderate skills on TCP/IP, FTP/SFTP, networking concepts, and understanding of firewalls and proxies.
• Experience with SQL for relational databases (Oracle).
• Prior experience in a Level 2 or Technical Helpdesk role.
• Prior experience in a PCI environment or the Payment Industry.
• Ability to utilize computer operating systems utilities.
• Strong communication, customer service, organizational skills, and strong troubleshooting skills.

Qualifications

• Bachelor’s degree in a related technical field or equivalent work experience.

Benefits

• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• A retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.

Pay

• The estimated salary range for this role is $96,250 - $125,000.