Engineer, Support Specialist

About the role

Are you an engineering graduate excited to apply your technical skills while helping customers solve real‑world challenges? Join us as we develop smarter ways to move and transform water, reduce energy use, and improve quality of life for communities everywhere. As our new Engineer, Support Specialist, you’ll become the go‑to internal partner for key strategic accounts within our Commercial Building Services division. You’ll tackle complex technical questions, support smooth order execution, and spot opportunities to strengthen long‑term customer relationships. You’ll be part of an inclusive, people‑first culture that values growth, well‑being, and the unique perspectives you bring as you launch your career.

Responsibilities

• Serve as the dedicated support contact for strategic accounts, managing escalated inquiries across the full order-to-delivery lifecycle including quotations, order processing, shipment tracking, and complaint resolution
• Develop and execute strategic account plans that drive sales growth, strengthen customer engagement, and support revenue targets
• Process and manage complex orders, coordinate customer-requested changes, and consolidate shipments to improve delivery efficiency for project-based sales
• Organize and deliver training and onboarding activities for strategic account employees, including tailored CSSC materials and sales presentations
• Partner cross-functionally with Sales, Regional Managers, Finance, and Supply Chain teams to resolve disputes, credit issues, and supply chain concerns proactively
• Promote Grundfos digital self-help tools (GPC, MyGrundfos, Extranet) and provide regular reporting on key account performance, opportunities, and risks

Requirements