Experienced Life Safety Service Technician

About the role

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

The primary role of an Experienced Life Safety Service Technician is to assist the Service Manager with the troubleshooting, repair, and maintenance of low voltage systems within a facility. Low voltage systems include fire alarm, video surveillance, door access, AV, audio, paging, intercom, nurse call and network. In this field service role, technicians are also provided opportunities to gain experience in design, estimating, engineering, and sales within the company. This individual will bridge the gap between people and technology.

Responsibilities

• Service, inspecting, testing, and maintaining of low voltage systems
• Troubleshoot, adjust, calibrate, align, and modify circuitry, components, and programming; record effects on system performance
• Demonstrates attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener
• Adapts well to changing circumstances or conditions in the field
• Pursues career development opportunities such as training and certification courses
• Always maintains a professional attitude and appearance
• Keeps a clean and organized work environment
• Adheres to all NEW ERA policies regarding dress code, safety, attendance, etc.
• Other duties may occur at manager's discretion
• Some Engineering for Nurse Call

Requirements

• Prior Access Control, CCTV, Security Alarm, Intercom, and Audio experience
• Obtain Avixa CTS, NICET, or other industry certifications
• Proficient system programming experience
• Proficient use of MS Windows PC and MS Office applications
• Familiar with RTA software and acoustic measurements
• Communicate clearly and professionally, verbally and written
• Valid driver's license
• Reliable transportation
• Proficient with basic hand tools
• Ability to lift and carry up to 50 pounds
• Ability to stoop, balance, stand, walk, sit and climb and/or work on a ladder
• Associate Electronics degree (or minimum 5 years of experience) in systems installation, service, programming, and commissioning
• Ability to stand on a concrete floor for long periods
• Ability to lift and/or move equipment at least 60 pounds on a repetitive basis
• Must be able to lift equipment and construction supplies from floor height to overhead while loading/unloading trucks or preparing equipment for installations, service calls, and events
• Ability to climb and work (stack, adjust, and repair) at heights in excess of 25' before/during installations and job sites
• Ability to stand, walk, climb, sit and use hands and fingers; reaching, grasping and carrying activities are also required
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations
• Must have a clean driving record and valid/current driver's license
• Ability to drive a company van to client sites

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

Expected hours of work: 7:00 am – 4:00 pm Monday - Friday

Travel

Local travel to various client locations. No expected overnight travel.

Pay

Wage: Up to $41.85 depending upon experience and credentials.