Experienced Dispatcher/CSR - HVAC Scheduling - Family Owned Since 1971

Key Responsibilities

• Answer inbound customer calls and provide excellent customer service
• Schedule service calls, maintenance visits, and installation appointments
• Dispatch technicians efficiently throughout the day
• Communicate with technicians regarding job status, delays, and scheduling changes
• Prioritize emergency calls and same-day service opportunities
• Confirm appointments and follow up with customers as needed
• Maintain accurate job records and customer information
• Help ensure smooth communication between the office and field teams
• Support daily operational goals by maximizing technician productivity

Requirements

• Previous dispatching or CSR experience in HVAC, plumbing, or home services
• Strong phone presence and customer communication skills
• Excellent organizational and multitasking ability
• Ability to remain calm and professional in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Comfortable using computers, scheduling software, and office systems
• Team-oriented with a positive and professional attitude

Preferred Experience

• Experience with ServiceTitan or similar field service management software
• Familiarity with batting order dispatching
• Exposure to Nexstar Network, ServiceMVP or similar training