Experienced Customer Returns Evaluator 3
Essential Responsibilities
- Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer's needs
- Examines returned merchandise to determine condition, check for all accessories
- Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
- Enters return into system
- Processes refund, credit, restocking fee, etc. based on B&H policies
- Creates new order if exchange is requested
- Repacks merchandise to new condition, if recategorized as new
- Always adheres to company policy
Specific Knowledge, Skills And Abilities
- Work well with others
- Organized and detailed oriented
- Exceptional customer service skills
- Knowledge of computer systems (web, email, excel)
- Knowledge with Apple OS, Windows and related
- Ability to learn in-house computer application(s)
Preferred Education, Experience And Licenses
- Level 3 Evaluator: High School Diploma
- Experience troubleshooting computers (Apple OS, IOS and Windows Software)
Company Information
B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment.
Equal Opportunity Employer
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.