Experienced Client Service Representative

VCA Brookline Animal is seeking an experienced client service representative to join our well-established, six-doctor general medicine practice located in the heart of Brookline, a mile from downtown Boston. The successful candidate will be a believer in high-quality veterinary medicine, patient care, and customer service.

About the role

The ideal applicant is a reliable self-starter motivated by a challenging, fast-paced environment. They will have a positive attitude, a friendly demeanor toward both animals and people, strong attention to detail, and the ability to multitask while demonstrating a commitment to high-quality customer service.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms
• Schedule and confirm appointments
• Place outbound calls for follow-ups and reach out to prospective clients
• Present and explain fees, including processing payments
• Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control)
• Manage medical records, charts, reports, and correspondence
• Triage phone calls
• Understand and enter vaccine information

Requirements

• Excellent knowledge of veterinary client service
• At least 2 years of experience in the veterinary field
• Strong organizational skills
• Strong client relations and interpersonal skills
• Intermediate to expert computer skills
• Excellent oral and written communication skills
• Self-starter and team player
• Ability to integrate new information into problem-solving
• High School Diploma/GED or equivalent
• Ability to lift up to 40 lbs.
• Willingness to be exposed to hazards associated with pets (e.g., allergies, contagious diseases, noises, odors, bites, scratches, animal waste)
• Compassion for pets and people, with awareness and understanding of others’ reactions
• Scheduling flexibility to include days, nights, weekends, and holidays

Benefits

• Medical, dental, and vision coverage
• Paid vacation and sick days (for full-time employees)
• 401(k) retirement plan
• Generous personal pet care discounts

Pay

$21.00–$24.00 per hour, depending on experience.

Physical Demands

Work is generally performed in an office environment. Ability to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.