Experienced Blended Line Sales Executive

About the role

This position involves making meaningful moments for Owners, members, and guests through effective sales techniques and processes. The incumbent will contribute to the success of the organization and sales distribution site.

Responsibilities

• Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction and develop future business opportunities.
• Conduct sales presentations tailored to the needs and preferences of each potential owner.
• Provide tours of properties and model units to prospective owners and Owners.
• Explain the features, advantages, and benefits of the product and advocate the appropriate number of points to accommodate the needs of prospective owners and Owners.
• Ensure a clear understanding of financing options and present them as an approach to ownership.
• Prepare for daily appointments and tours, reviewing tour sheets, owner histories, presentation details, etc.
• Follow up with guests via email, phone, or mail, facilitating the use of Vacation Ownership Advisor.
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use virtual tour software for guests.
• Monitor satisfaction of Owners and make them aware of upcoming promotions and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Manage time effectively to attend daily team meetings, training sessions, and guest/Owner appointments.
• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Participate in formal training sessions offered by the management team.
• Understand and abide by state and federal regulations around all sales and/or marketing activity (e.g., Do Not Call Lists, State registrations, Exemptions, etc.).

Requirements

• High School Diploma or G.E.D. equivalent is preferred but not required.
• Minimum one-year of timeshare sales experience within the last two years required.
• Proficiency in English and computer skills, specifically in Microsoft programs including Outlook, Excel, and Teams preferred.
• Must maintain an active and in-good-standing professional Real Estate License where mandated by law.
• Flexible schedule, ability to communicate clearly with coworkers and guests, and follow the company's rules in all situations.

Qualifications

• Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity.
• Customer Service Orientation, Diversity Relations, Teamwork, Influence, Listening, English Language Proficiency, Applied Reading, Analytical Skills, Giving Sales Presentations, Following and Adhering to the Consultative Sales Process, Discovering Needs of Prospective Owners and Owners, Customizing Sales Presentation, Providing Financing Options, Preparing for Daily Appointments/Tours, Following Up Face-to-Face Guest Interaction with Email, Phone, or Mail Correspondence, Facilitating the Use of Vacation Ownership Advisor, Answering Owner and Customer Questions Regarding Product Information, Servicing Issues, Construction Work, Financing, Maintenance, Repairs, and Appraisals, Using Virtual Tour Software for Guests, Building and Maintaining Customer Base, Answering Questions Regarding the Use of Properties and Location Amenities, Making Recommendations Given Background Information Obtained on the Owner Through Discovery, Following Up on Referrals/Leads from Owners, Fulfilling Requests from Owners or Prospects Regarding Pricing, Property Maps, Property Descriptions, Room Locations, and Portfolio/Network Information, Contacting Owners to Monitor Satisfaction, Make Them Aware of Upcoming Promotions, and Develop Business Opportunities (e.g., Reloads, Referrals), Developing and Maintaining Records on Customer Contacts, Using That Information to Support Effective Follow-Up Opportunities, Conducting and Managing Business Transactions, Assuring Complete and Accurate Processing of Documents Pertaining to Sales, Reviewing Details of Contracts with Prospective Owners and Owners Once They Decide on a Purchase, Thoroughly Reviewing Loan Applications and Financial Documents with the Customer and Ensuring Completed Properly, Monitoring Contract Processing to Minimize Rescission Decisions, Providing Comprehensive Owner Assurance, and Ensuring Timeliness of Closings, Analyzing Problems and Formulating a Strategy and Plan to Overcome Challenges of Getting Work Done Quickly with a High Degree of Quality, Completing the Purchase Summary Worksheet at the End of Each Sale, Reaching Out to and Influencing Legacy Owners and Every Other Year (EOY) Owners to Enroll, Upgrade, and Maximize All Reload Opportunities, Providing Service to Others, Responding to and Monitoring the Resolution of Customer and Owner Inquiries in a Timely Manner with Accurate Information, Leveraging Resources for Providing Service to Guests and Owners (e.g., Vacation Ownership Advisors) in an Effective Manner, Other Daily Tasks & Expectations, Manage Time Effectively to Punctually Attend Daily Team Meetings, Training Sessions, and Guest/Owner Appointments, Have Bold Persuasion Skills, Excellent Phone Communication Skills and/or Interpersonal Skills in Interacting with Guests, Demonstrate a Total Understanding of the Culture and Processes of the Organization, Improve Sales Presentation Approach Through Self-Critique, Practice, and Lessons from the Feedback Provided by Others (e.g., Sales Manager Coaches, Guests, Owners), Participate in Formal Training Sessions Offered by the Management Team, Maintain an Awareness of Current Events (e.g., News, Sports, Pop Culture) and Information on Site Locations to Enable and Promote Customer Relationship Building, Understand and Abide by State and Federal Regulations Around All Sales and/or Marketing Activity (e.g., Do Not Call Lists, State Registrations, Exemptions, etc.), Physical Ability—Perform Physical Tasks Such as Moving, Lifting, Carrying, Pushing, Pulling, and Placing Objects Weighing Up to 10 Pounds Without Assistance, Reach Overhead and Below the Knees, Perform Bending, Twisting, Pulling, and Stooping, Be Able to Stand, Sit, or Walk for an Extended Period of Time or for an Entire Work Shift, Work Schedules—Maintain Availability to Work a Fluctuating Schedule, Based on Business Needs, Which May Include Days, Nights, Weekends, and Holidays.

Skills

• Effective communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Customer service orientation.
• Adaptability and flexibility.
• Stress tolerance.
• Positive demeanor.

Benefits

• Flexible schedule.
• Opportunity to develop relationships with prospective owners.
• Opportunity to build ongoing rapport with Owners.
• Opportunity to develop future business opportunities (e.g., reloads, referrals).
• Opportunity to improve sales presentation approach through self-critique, practice, and lessons from feedback provided by others.
• Opportunity to participate in formal training sessions offered by the management team.
• Opportunity to manage time effectively to attend daily team meetings, training sessions, and guest/owner appointments.
• Opportunity to respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information.
• Opportunity to leverage resources for providing service to guests and owners (e.g., Vacation Ownership Advisors).
• Opportunity to understand and abide by state and federal regulations around all sales and/or marketing activity (e.g., Do Not Call Lists, State registrations, Exemptions, etc.).
• Opportunity to manage physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Opportunity to perform physical tasks such as reaching overhead and below the knees, performing bending, twisting, pulling, and stooping, and being able to stand, sit, or walk for an extended period of time or for an entire work shift.
• Opportunity to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.

Pay

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Schedule

The schedule for this position is [Insert actual schedule if available, otherwise leave blank].