Experienced BDC Representative-Porsche Nashua

Porsche Nashua, part of the Lyon-Waugh Auto Group, is searching for a positive, driven individual to join our diverse team as a Full-Time BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!

Schedule

Monday–Saturday, with one scheduled weekday off

Pay

Base hourly rate & monthly bonus structure

Responsibilities

• Welcome clients in person at the desk or on the phone
• Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments
• Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey
• Make outbound calls for appointment reminders, missed appointments, declined services, and upcoming maintenance
• Assist clients with common questions and direct them to appropriate personnel
• Contact clients with open recalls, campaigns, special order parts
• Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle, or explore a new Porsche
• Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers
• Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership's client base
• Keep daily reports organized and up to date
• Follow up with clients and internal team members
• Other duties assigned by management team

Benefits

• Comprehensive benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• Longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonus
• Smoke-free campuses

Requirements

• Previous experience in automotive BDC preferred, but will train the right candidate
• Clear, professional communication skills—both verbal and written
• Proficient with Microsoft Word, Outlook, and Excel
• Strong attention to detail
• Highly organized and dependable
• Familiarity with a multi-line phone system
• Confident phone presence with a friendly, helpful tone