Experienced Automotive Service Advisor / Assistant Service Manager - Newark Nissan
The Hertrich Family of Automobile Dealerships · Newark, DE · 6 days ago
Full-time
Step into a leading role in automotive service with one of the region's best dealership groups. We're looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their career.
About the role
Join the Hertrich Family of Automobile Dealerships, a family-owned and operated business for over 60 years with 24 dealerships, 18 automotive brands, and 15 collision centers across 4 states. We offer an entrepreneurial culture focused on performance, excellence, and long-term growth.
Benefits
- Competitive salary with performance opportunity
- Medical, dental, vision, and life insurance
- Short- and long-term disability coverage
- Paid vacation, holidays, and personal/sick days
- 401(k) with employer match
- Employee vehicle purchase discounts
Responsibilities
- Deliver a professional, high-quality service experience from check-in to completion
- Greet service customers and manage inbound service calls
- Schedule appointments and communicate service timelines
- Present repair and maintenance estimates clearly and confidently
- Coordinate repair orders with technicians and monitor workflow
- Recommend additional services when appropriate
- Support daily service operations and administrative processes (training provided for service management)
- Help maintain parts inventory and enforce service policies
- Perform additional responsibilities as needed
Requirements
- 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
- Proven customer service and sales/up-selling skills
- Strong communication, organization, and follow-through
- Comfortable with computers and dealership service systems
- High school diploma or GED
- Valid driver's license with a clean or near-clean driving record
- Flexible availability, including evenings and Saturdays
At Hertrich, we develop leaders. If you're ready to grow, lead, and make an impact with a company that values excellence, we want to hear from you.