Experienced Automotive Service Advisor / Assistant Service Manager - New Castle Hyundai

About the role

The Hertrich Family of Automobile Dealerships is seeking an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager to join their team. This position offers opportunities for growth within a respected dealership group known for its stability and community involvement.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Cook up additional services when appropriate
• Support daily service operations and administrative processes (training provided)
• Perform additional responsibilities as needed

Requirements

• 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Qualifications

A High School Diploma or GED is required. Valid driver's license with a clean or near-clean driving record is also required.

Skills

• Customer service and sales/up-selling skills
• Communication, organization, and follow-through
• Computer proficiency and dealership service systems

Benefits

• Competitive salary with performance opportunity
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts

Pay

Competitive salary with performance opportunity

Schedule

Flexible availability, including evenings and Saturdays

Benefits

• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts

Hertrich Family of Automobile Dealerships is an Equal Opportunity Employer and a drug-free workplace.