Automotive Service Advisor/Writer - New Castle Acura
The Hertrich Family of Automobile Dealerships · New Castle, DE · 1 mo ago
Full-time
About the role
Be the connection between customers and service excellence at the Hertrich Family of Automobile Dealerships. We’re hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team in a fast-paced, team-driven environment.
Responsibilities
- Greet service customers promptly and professionally
- Answer service calls and schedule appointments
- Communicate repair needs, estimates, and timelines clearly
- Coordinate repair orders with Technicians
- Keep customers informed throughout the service process
- Recommend additional maintenance or services when appropriate
- Maintain accurate service records
- Deliver an exceptional customer experience every visit
Requirements
- Customer-focused, energetic, and team-oriented attitude
- Prior customer service and/or sales experience required (automotive experience is a plus)
- Strong communication skills (English required; Spanish bilingual preferred)
- Comfortable using computers and learning dealership software
- High School Diploma or GED required
- Flexible schedule, including evenings and Saturdays
- Valid driver’s license with a clean driving record
Benefits
- Extremely competitive salary
- Clear pathways into success and career advancement
- Medical, Dental, Vision, Life & Disability insurance
- Paid vacation, holidays, and personal days
- 401(k) with employer match
- Employee vehicle purchase discounts
Hertrich Family of Automobile Dealerships is a family-owned group with 24 dealerships, 18 automotive brands, and 15 collision centers, deeply involved in supporting over 90 local organizations.