Experienced Account Manager

About the role

As an Account Manager at AlphaGraphics Arlington, your primary role will be to leverage your existing portfolio within the AlphaGraphics Arlington production facility. The focus will be on partnering with new clients and accelerated growth with existing accounts.

Responsibilities

• Ensure all clients have a positive experience
• Have a thorough knowledge of the client landscape, departments, and growth opportunities
• Have a thorough knowledge of all AlphaGraphics products and services, production processes, and capabilities
• Easily provide customers with the benefits they will experience when using our products and services
• Consult with customers to help them make decisions; upsell and cross-sell when there are opportunities
• Capture customer’s specifics using “Job Analysis” questions
• Review customer’s proofs, manage the proofing process, and call customers when jobs are ready for pick-up
• Create job estimates that are prepared in a timely manner, professionally presented, and carefully reviewed for job pricing and accuracy
• Routinely resolve customer inquiries and complaints
• Display necessary mastery of MIS tools to create and estimate customer projects effectively
• Reflect AlphaGraphics Core Values: Process Driven, Continuous Learning, Collaborative and Respectful, Get it Done Attitude, Client Focused

Requirements

• 3+ years of experience (Print and/or Signs)
• Knowledge of printing and prepress requirements (a plus)
• Strong analytical skills (ability to break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off