Experience Specialist/Receptionist - Sports Med - UMP

Job ID: 186509 | Full-time (1.0 FTE) | Department: Sports Medicine – UMP

About the Role

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties include checking in patients, assisting with scheduling, answering phones, processing co-payments, and arranging follow-up appointments as needed. Customer service, empathy, and compassion are the biggest assets in this position.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, catering to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to Experience Specialist II.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Previous customer service experience in a hospital or healthcare setting preferred.
• License(s)/Certification(s): None required.

Benefits

• Paid time off and parental leave
• 401(k) matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short- and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

Schedule

Monday–Thursday 8:00 AM–5:00 PM; Friday 10:00 AM–4:00 PM