Experience Specialist/Receptionist - Physical Medicine & Rehab

Area of Interest: Patient Services

FTE/Hours per pay period: 1.0 – 40 hours/week, 8:00 AM–4:30 PM

About the role

As an Experience Specialist/Receptionist at UnityPoint Clinic Physical Medicine & Rehab in Moline, IL, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Maintain confidentiality of all patient records and comply with HIPAA regulations
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Coordinate with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents
• Assist in onboarding new patients and educating them on clinic policies and procedures

Requirements

• High School Diploma or GED required
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
• Excellent interpersonal, communication, and problem-solving skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
• Professional appearance and demeanor

Pay

Salary range: $15.25 – $22.15/hour. Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The range does not include other forms of compensation which may include bonuses, incentive, differential pay, or other benefits.

Benefits

• Paid time off and parental leave
• 401K matching and an employee recognition program
• Dental and health insurance
• Paid holidays, short- and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance