Experience Specialist/Receptionist

Full-time position (1.0 FTE) in the Family Medicine Clinic in Norwalk, IA.

Schedule

• Monday–Thursday: 8:30 AM–5:30 PM
• Friday: 8:00 AM–5:00 PM

Responsibilities

• Extend a professional welcome to all patients and visitors, providing information on services and procedures.
• Serve as the first point of contact for patients and visitors, assisting with check-in and check-out to ensure a smooth and efficient registration process.
• Guide patients to appropriate departments, clinics, or service areas.
• Keep patients and families updated about wait times, physician availability, and procedural delays.
• Assist patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Address general patient inquiries, concerns, and complaints with empathy; escalate complex or urgent matters to Experience Specialist II.
• Offer guidance on charges, payment processes, insurance procedures, and provide non-medical information to patients as needed.
• Maintain up-to-date patient records in the EMR system, ensuring data accuracy.
• Answer incoming calls, provide basic information, and forward calls to the appropriate department.
• Ensure all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participate in training programs to stay updated on best practices in patient care and healthcare regulations.

Requirements

• High School Diploma or equivalent required.

Benefits

• Paid time off and parental leave
• 401K matching and employee recognition program
• Dental and health insurance
• Paid holidays
• Short- and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance