Experience Specialist/Receptionist - Ankeny

Full-time position (1.0 FTE) in the Family Medicine department at Ankeny Medical Park.

Overview

We are seeking compassionate Experience Specialists to join our growing teams across multiple UnityPoint Clinic locations. As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Schedule

• Ankeny Family Medicine: 40 hours/week, Monday-Friday 8:00 AM-5:00 PM
• Ankeny OB/GYN: 40 hours/week, Monday, Tuesday, Thursday, Friday 7:00 AM-5:00 PM
• Ankeny Urgent Care: 40 hours/week, Tuesday, Thursday, Friday 8:00 AM-8:00 PM, 1 weekend/month

Benefits

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, including:

• Paid time off, parental leave, and paid holidays
• 401K matching and employee recognition program
• Dental and health insurance
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, catering to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to Experience Specialist II.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Qualifications

• Education: High School Diploma or equivalent required.