Experience Specialist Lead | Start on August 27, 2026

Responsibilities

• Organize and monitor the training of the Experience Desk operations.
• Train and develop Front of House team members.
• Monitor, update, and communicate changes to standards and operating procedures.
• Test Team members' knowledge regularly.
• Participate in all assigned meetings.
• Create and manage team schedules.
• Resolve guest issues and maintain high guest service standards.
• Manage itinerary building and adjustments.
• Collaborate with the Sensei Guides Team.
• Manage intra-departmental communication.
• Track daily arrival and departure times.
• Ensure guest rooms are prepared and check guests in/out.
• Perform clerical duties as required.
• Ensure confidentiality and security of guests.
• Report equipment, supply, and maintenance needs.
• Assist teams laterally across all departments.

Qualifications

• Bachelor's Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience.
• Experience in front desk, hotel concierge, hotel reservations, or call center roles.
• Knowledge or certification in nutrition, fitness, or massage modalities.
• Incredibly organized and effective in communicating with guests and co-workers.
• High commitment to guest satisfaction and service.