Work Experience Specialist

Overview

IST Management is seeking a motivated and customer-focused Work Experience Specialist to support a premier corporate client in Columbia, Maryland. This role provides essential workplace services support, helping maintain a professional, organized, and productive office environment for employees, visitors, and guests.

Responsibilities

• Support daily workplace services operations throughout the facility
• Aid with workplace service requests and operational support activities
• Perform routine workplace inspections and report facility concerns
• Support workplace projects and special assignments as needed
• Partner with workplace services team members to maintain service excellence
• Receive, sort, track, and deliver incoming and outgoing mail and packages
• Auxiliary with shipping, receiving, courier, and logistics activities
• Maintain accurate inventory and operational records
• Support package tracking and delivery processes
• Auxiliary with departmental reporting and documentation
• Assist with conference room setup, breakdown, room resets, and meeting support activities
• Catering deliveries and hospitality requests
• Maintain conference rooms, kitchens, breakrooms, and common areas to workplace standards
• Provide exceptional customer service to employees, visitors, vendors, and guests
• Auxiliary with office moves, furniture relocations, and workstation setups
• Maintain organized storage and workplace support areas
• Perform additional workplace services duties as assigned

Qualifications

• A high school diploma or GED
• One or more years of experience in customer service, hospitality, office services, facilities support, retail, food service, shipping and receiving, or a related field
• Strong customer service and interpersonal skills
• Excellent verbal communication abilities
• Ability to work effectively in a team-oriented environment
• Strong organizational skills and attention to detail
• Basic proficiency with Microsoft Office Suite, including Outlook, Word, and Teams
• Ability to manage multiple priorities in a fast-paced workplace
• Professional appearance and demeanor

Physical Requirements

• Ability to regularly lift and carry up to 50 pounds
• Ability to push carts and move office furniture
• Ability to climb ladders and safely perform light maintenance activities
• Ability to walk, stand, bend, reach, and perform physical workplace support functions throughout the workday

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Life and Disability Insurance
• Employee Assistance Program
• Career Development and Advancement Opportunities