Experience Quality Specialist
About the role
The Experience Quality Specialist role connects service quality with the broader operating needs of a tours-and-activities marketplace, bridging travelers, travel advisors, tour operators, excursions, transfers, bookings, content, and partner support. The role focuses on experience quality specialized execution within the tours and activities marketplace, with decisions grounded in current records rather than memory or guesswork.
Skills
- Use Coaching Support and Exception Tracking confidently when carrying out experience quality specialized execution.
- Apply Experience Quality Specialist Execution without losing track of exceptions, owners, or deadlines.
- Document Quality Review decisions clearly enough that another teammate can follow the reasoning.
- Use sound judgment around Corrective Action Tracking, especially when escalation is required instead of assumption.
Responsibilities
- Own the Experience Quality Specialist workflow by helping the team track corrective actions and follow-up.
- Coordinate the Experience Quality Specialist workflow by turning quality findings into practical process feedback.
- Review the Experience Quality Specialist workflow by ensuring work aligns with documented quality standards.
- Maintain the Experience Quality Specialist workflow by scoring and documenting observed defects.
- Track the Experience Quality Specialist workflow by identifying recurring failure patterns.
What Matters Most
Success means service quality is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history. This is measured through experience quality specialized execution within the tours and activities marketplace.
Employment Overview
Full-time, associate-level position. 100% remote within the United States.
Pay
Base salary: $46,000–$68,000 per year.