Experience Quality Coordinator

About the Role

For Project Expedition, the Experience Quality Coordinator role connects service quality with the broader operating needs of a tours-and-activities marketplace, linking travelers, travel advisors, tour operators, excursions, transfers, bookings, content, and partner support. The day-to-day focus is on experience quality coordination within the tours and activities marketplace, ensuring confirmed facts are separated from assumptions and unresolved questions.

Expected Contribution

The role is successful when service quality becomes more reliable, and repeated failure points are identified before impacting customers, partners, or teammates. Success is measured through effective experience quality coordination within the tours and activities marketplace.

Success Profile

• Use Exception Tracking and Escalation Management confidently in experience quality coordination.
• Apply Quality Review without losing track of exceptions, owners, or deadlines.
• Document Corrective Action Tracking decisions clearly for transparency and follow-up.
• Exercise sound judgment in Coaching Support, especially when escalation is needed instead of assumption.

Primary Work

• Own the Experience Quality Coordinator workflow by turning quality findings into practical process feedback.
• Coordinate workflow by reviewing work against documented quality standards.
• Review workflow by scoring and documenting observed defects.
• Maintain workflow by identifying recurring failure patterns.
• Track workflow by monitoring corrective actions and follow-up.

Work Arrangement

Full-time, associate level, 100% remote within the United States.

Pay

Base salary: $46,000–$68,000 per year.

Remote execution is complete when experience quality coordination ensures service quality is accurate, secure, traceable, and ready for the next authorized teammate.