Experience Coordinator

Work Location: Mount Laurel, New Jersey, United States of America

About the Role

The Events Planner II is responsible for planning and executing internal and/or external events, which may include meetings, road shows, incentive conferences, stakeholder events, and experience-based marketing programs. This role acts as a consultant to the business on all aspects of event planning in support of the business strategy.

Experienced working event planning professional providing specialized business services, advisory, or processes/program support within their own area of specialty. Requires experienced, conceptual, and practical knowledge within their own specialty and knowledge of broader related areas.

• Conducts event planning research and provides insights to drive recommendations/solutions for event planning development for assigned area.
• Accountable for own work and provides support to more junior roles; acts as an escalation point or knowledge resource for others in their own area.
• Identifies and leads problem resolution, provides clarity, and interprets complex policies and rules.
• Leads projects or work streams within broader projects with moderate risk and may be accountable for managing ongoing activities, processes, and functional programs.
• Works within broad guidelines/policies and independently performs tasks from end-to-end.
• Solves moderately complex problems by taking a new perspective on existing solutions.
• Exercises judgment based on the analysis of multiple sources of information.
• Conveys business context when providing guidance within field of specialty to internal or external stakeholders.

Responsibilities

Customer Accountabilities

• Provides professional support in the design, development, and execution of various internal/external events: meetings, road shows, conferences, stakeholder events, and programs for assigned business area(s) or function.
• Plans and supports the delivery of events organized and ensures alignment with business strategy and TD brand; may negotiate contracts and review clauses, as appropriate.
• Monitors and understands industry trends, identifies issues and opportunities, and provides recommended action to appropriate stakeholders.
• Gathers and integrates information and researches to support the development of future events.
• Ensures the TD brand is incorporated and protected during the events organized.
• Participates in evaluating the effectiveness of the planned event after execution; compiles and analyzes feedback from various internal/external attendees and/or partners.
• Provides functional/business level communications on event planning activities to ensure messages to stakeholders and/or internal/external partners are consistent, appropriate, and aligned to business strategies and management direction.

Shareholder Accountabilities

• Ensures events and programs are well managed, meet business needs, comply with internal and external requirements, and align with business priorities.
• Supports budget development and manages all aspects of expenditures for related events.
• Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues where appropriate.
• Knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own business and/or functional area.
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk activities as necessary.
• Conducts internal and external projects; supports the development/delivery of presentations/communications to management or broader audience.
• Conducts reporting and/or meaningful analysis at the business or functional level using results to draw conclusions, make recommendations, and assess the effectiveness of programs/policies/practices.
• Identifies, recommends, and effectively executes standard practices applicable to the discipline.
• Adheres to internal policies/procedures and applicable regulatory guidelines.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.

Employee/Team Accountabilities

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensures timely communication of issues/points of interest.
• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
• Keeps current on emerging industry trends and grows knowledge of the business, related tools, and techniques.
• Participates in personal performance management and development activities, including cross-training within own team.
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching, and/or guidance as appropriate.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally.

Requirements

• Undergraduate degree.
• 3+ years of relevant experience.
• Thorough knowledge of Microsoft Office, including intermediate skills in Excel, PowerPoint, and OneNote.
• Experience working within a marketing department with a basic understanding of general marketing practices and principles.
• Advanced understanding of digital marketing terms, processes, and tools.
• Experience working with industry-accepted Strategic Meeting Management Platforms.
• Demonstrated experience managing budgets more than $500,000 total.
• Experience obtaining city permits (fire, building, and special events).
• Experience developing and delivering onsite, remote, and virtual events.
• Intermediate verbal, presentation, and written communication skills.
• Familiarity with industry-accepted ticket management platforms.

Preferred Qualifications

• Experience in planning and executing events from start to end.
• Experience in workplace services, hospitality, events, facilities coordination, or a customer-focused operational environment.
• Experience working in an on-site, service-oriented setting.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Occasional (1-33%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Never (0%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Never (0%)
• Crawling: Never (0%)
• Climbing: Never (0%)
• Reaching overhead: Never (0%)
• Reaching forward: Occasional (1-33%)
• Pushing: Never (0%)
• Pulling: Never (0%)
• Twisting: Never (0%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$61,880 - $92,560 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Schedule

37.5 hours per week

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition.

Colleague Development:

• Regular career, development, and performance conversations with your manager.
• Access to an online learning platform and a variety of mentoring programs to help unlock future opportunities.
• Training and onboarding sessions to ensure success in the new role.