Experience Coordinator

About the role

Children’s Wisconsin is seeking an Experience Coordinator to help improve the experience of children, families, and patients across the organization. This role supports experience projects, communications, events, and customer feedback initiatives that help drive positive change.

Responsibilities

• Serves as an enterprise-wide experience ambassador, promoting a culture of exceptional experience for children and families.
• Coordinates and contributes to experience studies, team projects, and other priority initiatives that drive experience awareness, engagement, and improvements at Children's Wisconsin.
• Crafts stories and develops communications to share with teams across the organization.
• Coordinates engagement, participation, documentation, and communication for user experience and voice-of-the-customer initiatives, including studies, usability tests, co-design sessions, advisory committees, and focus groups.
• Supports the development of narratives around experience study insights through presentations, journey maps, and other experience outputs.
• Manages content, usability testing, and updates to Experience-related pages on the Children’s intranet site.
• Partners with key stakeholders to publish experience newsletters, articles, and presentations, including content development, design, and timely distribution.
• Manages team inbox and intake processes, supporting requests and triaging if appropriate.
• Coordinates skills-based training programs, including promotion, participant tracking, location logistics, materials distribution, participant evaluations, and follow-up communication.
• Supports the execution of experience events, programs, and initiatives by managing workplans, communicating timelines, and coordinating assigned activities.

Requirements

• Bachelor's Degree in communication, business, or experience-related field.
• 1+ years of related professional work experience (internship experience can be considered).
• Experience with surveys.

Preferred Qualifications

• Previous patient or user experience background.

Skills

• Excellent written and verbal communications skills.
• Strong critical thinking and analytical skills.
• Good project and time-management skills.
• Proven ability to meet deadlines.
• Strong attention to detail.
• Focuses on the customer/patient.
• Demonstrated ability to value differences.
• Strong interpersonal skills.
• Excellent content writing skills.

Children’s Wisconsin is an equal opportunity/affirmative action employer.