Experience Product Manager

About the role

The Product Manager is responsible for defining the roadmap and driving deliver of one or more of the journeys with a given Experience. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

Responsibilities

• Be the “voice of the Journey” for all outside stakeholders to ensure that their digital needs are heard and that the squads are getting the support needed.
• Collaborates with squad, Experience Business Lead, and Value Management team to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
• Collaborate with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define Experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience.
• Perform Journey-level experience and technical discovery with support from business partners, experience design, research, and technical teams (may include co-creation workshops and/or prototyping).
• Works with Experience Business Lead to adjust digital scope and roadmap – empowered to make final prioritization decisions within a given Journey.
• Define Epics, User Stories, acceptance criteria – and ensure they are understood by squad.
• Groom and prioritize backlog to ensure work is in line with Experience strategy and OKRs.
• Understand and help coordinate inter-squad and external dependencies, as applicable.
• Define and track digital KPIs based on Experience OKRs.
• Prioritize for the squad a backlog of work that includes and is balanced across new development, non-functional requirements and other technical work by leveraging data, research, industry trends, and OKRs/KPIs.
• Review work completed by the squad, provide feedback, and accept work, as applicable.
• Lead feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.
• Actively participate in all squad ceremonies.

Requirements

• Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 4+ years of experience working in a consulting, project based, or commercial/customer experience role.
• Demonstrated ability applying techniques and methods of modern product management, product discovery, and product delivery.
• Demonstrated ability to support the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience.
• Demonstrated ability to learn multiple functional areas of a business. Understanding principles of Agile/Scrum/Kanban.
• Proficient in Microsoft Office.
• Ability to translate complex user, business, operational, and technical requirements into clear epics, features, and stories.
• Ability to leverage relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Strong problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends.
• Excellent verbal and written communication skills. Demonstrated ability to perform the essential duties of the position with or without accommodation.

Qualifications

• Authorization to work in the United States without sponsorship.