Experience Owner (Marketing Personalization & Decisioning)

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

About the role

The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive products. They assist with driving the vision, direction, and development of one of Navy Federal's products used by our members and employees. The Experience Owner will partner closely with other members on the product team, including Developers and UX representatives as needed, while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and, most importantly, drives a superior member experience.

Responsibilities

• Collaborate with a cross-functional team to define and launch product vision and strategy
• Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
• Influence and motivate the product team and stakeholders toward continuous improvement of the product
• Assist with translating program vision into product user stories
• Assist with managing the product backlog, including refinement of stories with the cross-functional team
• Partner with business analysts to integrate usability studies, user research, and market analysis into product requirements
• Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
• Regularly analyze true needs for product features and constantly push for a clear understanding of value
• Serve as an agent of change, looking for new ways to solve problems for members and collaborate as a team
• Proactively work with the product team to formulate creative ideas or solutions for potential issues
• Stay current with technology as well as government/policy impacts and industry best practices
• Assist with determining when added product value should be pushed to members/employees
• Assist with communications/presentations to executive management
• Perform other related duties as required

Qualifications

• Experience in product management or ownership to include Scrum, Agile, and/or XP
• Experience leading, shaping, and developing innovative solutions while managing business risks
• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Ability to productively communicate with stakeholders, team members, and leaders
• Experience in developing business or technology strategy
• Knowledge of project/program management processes and methodologies
• Project leadership and execution, including initiatives with technology, processes, cross-functional teams, and external partner team members
• Ability to exercise initiative, produce desired results, and achieve objectives
• Ability to learn different collaboration or product management tools quickly
• Effective skill building relationships through rapport, trust, diplomacy, and tact
• Analytical and conceptual skills to create original concepts/theories for various projects
• Skill delivering effective presentations to groups of various sizes
• Skill influencing and guiding strategic thinking
• Strong verbal, written, and interpersonal communication skills
• Strong problem-solving and negotiation skills
• Bachelor's Degree in Information Technology, Strategy, Marketing, or other related field, or the equivalent combination of training, education, and experience

Desired Qualifications

• Background in technology or entrepreneurship
• Advanced knowledge of credit union operations/processes and procedures
• Experience with Pega Customer Decisioning Hub or similar decisioning engine
• Experience with marketing communication strategy and/or delivery

Schedule

Monday - Friday, 8:00 AM - 4:30 PM

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged, and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

Navy Federal has been recognized with the following awards:

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• PEOPLE® Companies That Care 2025
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026