Experience Operations Manager, Americas

About the role

Support the delivery of premium guest experiences at SailGP events across the Americas region by executing strategic and operational plans. Work closely with the Experience Operations Lead to execute all VIP and premium spaces, including the Adrenaline Lounge and Waterfront Premium. Coordinate with Infrastructure and Operations teams to ensure design and delivery meet all requirements and serve as the onsite support during event build and live days. This is a contractor position.

Responsibilities

• Support the Experience Team in implementing and executing all short, medium, and long-term strategic visions for guest journeys and spaces at SailGP events in the Americas region.
• Collaborate with the Head of Experience and Experience Operations Lead to deliver operational plans in line with strategic concepts for all VIP guest groups, including all guest touchpoints and the Adrenaline Lounge.
• Work with the Premium Experience Lead to deliver operational plans for premium guest groups, including the Waterfront Premium product.
• Work closely with the Infrastructure Manager on the design of all premium spaces to ensure operational needs are considered and met.
• Ensure all operational planning is shared and communicated with the wider SailGP Operations team.
• Serve as on-site operational support for premium spaces during event build and live days at Americas events.

Key Expectations

• Promote SailGP Values and contribute to a positive culture.
• Foster a work environment where diversity is valued, respected, and celebrated through inclusive leadership.
• Develop creative solutions that allow for quality work to be delivered.
• Drive collaboration and teamwork within your team and across the wider department, recognizing personal impact and utilizing it effectively.
• Promote working practices that enable a healthy work-life balance within the team and celebrate wellbeing.
• Support and display out-of-the-box thinking, aligning it with SailGP's strategic objectives.
• Support teams with developmental goals and growth plans, using a coaching mindset to enable and empower.
• Seize opportunities to impact Better Sport and Better Planet.
• Strive for the commercial sustainability of SailGP, considering this in all parts of budget management.
• Effectively present with impact.

Qualifications

• Experience in live event operations, preferably in VIP or premium guest services.
• Strong project and time management skills with the ability to deliver complex plans.
• Excellent communication and stakeholder coordination across multiple teams.
• Proven ability to lead onsite operations during event build and live execution.
• Understanding of event infrastructure and space planning.
• Ability to problem solve and make decisions under pressure.
• High attention to detail and commitment to delivering exceptional guest experiences.
• Comfortable working in fast-paced, high-pressure environments.
• Familiarity with guest journey mapping and hospitality best practices is a plus.

Location

SailGP Office in New York City, US. Hybrid working model with a minimum of 3 days per week in the NYC Office. This role will include some event travel.