Experience Manager - Amangiri

Role

The Experience Team Manager at Amangiri is responsible for leading and overseeing all aspects of the Experience Team, ensuring seamless coordination of guest activities, special events, and vendor relationships.

Responsibilities

• Lead the Experience Team in creating and coordinating bespoke guest itineraries and activities.
• Oversee vendor management, ensuring all partners deliver Aman-quality experiences.
• Manage the booking system, ensuring accuracy of activities, itineraries, and billing.
• Cook up and execute out-of-house group events, including pricing and F&B components.
• Recruit, train, and mentor Experience Advisors to deliver personalized guest service.
• Ensure all guest itineraries are accurate, including spa, custom, and resort activities.
• Confirm and reconfirm all daily events, coordinating with vendors and transportation.
• Maximize guest satisfaction while meeting financial and budget targets.
• Participate in the Manager on Duty (MOD) program as required.
• Support departmental operations, payroll, and office administration.

Qualifications

• Minimum of 2 years’ management experience leading people and processes.
• Proven success in guest experience, event coordination, or luxury hospitality.
• Excellent communication and organizational skills, with strong attention to detail.
• Flexible availability, including evenings, weekends, and holidays.
• Positive, engaging, and energetic leadership style.
• Clean driving record; ability to pass a pre-employment drug screen.
• Able to work indoors and outdoors in varying climates.
• Multi-lingual skills are an advantage.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off and sick leave.
• Complimentary colleague meals during shifts.
• Uniforms.
• Access to on-site wellness and recreational activities.
• Employee rates on Aman stays, spa treatments, and retail products.
• Opportunities for internal advancement and training.
• A unique, serene workplace in a remote desert location.
• Colleague recognition programs and social events.