Experience Management Intern

About the Internship Program

You'll be joining a cohort of talented students from a variety of schools across the U.S. The projects we task our interns to lead are impactful and meaningful to our organization. You'll be supported by your Manager and Mentor to gain in-depth knowledge of the adhesive industry and collaborate with various departments and functions. We also offer an established path for next-level opportunities – making this internship the starting point for a long-term career path.

Internship Experience Includes:

• 12-week paid program beginning the end of May to mid-August to gain insight and knowledge in your field
• Interactive orientation and events with skilled professionals in your field, including managers, directors, and CEO
• Multiple networking, volunteer and fun events – both virtual and in-person
• Impactful projects that make a difference internally and externally for H.B. Fuller
• End of summer final presentation to showcase your career development with support from managers and peers

Position Overview

We are looking for a motivated and detail-oriented intern to support our Experience Management initiatives. This role will contribute to strategic projects aimed at enhancing our understanding of customer needs and expectations through updated journey maps, personas, online feedback and behaviors, and Voice of Customer (VoC) insights.

Primary Responsibilities

• Analyze customer and stakeholder input to identify trends, pain points, and opportunities across key customer experience projects
• Integrate findings into project or continuous improvement roadmap(s)
• Partner with strategic product management and marketing teams to develop actions plans that will deliver progress toward strategic, organic growth targets across 32 global market segments
• Collaborate across Digital CX teams and H.B. Fuller commercial groups to ensure alignment and accuracy
• Prepare and present key findings and recommendations to senior leadership

Minimum Qualifications

• Currently pursuing bachelor's degree in Business Administration, Information Technology, Marketing, Communications, or equivalent
• High proficiency with a range of computer systems and tools
• Experience using Canva and other content creation and graphic design tools
• Must be detailed oriented, and able to be a self-starter in order to complete projects

Pay

The salary for this role is $22-$25 per hour.