Experience Designer | Product & Conversation Design - Sr. Analyst

About the role

We Are:

• An agency focused on creating and delivering meaningful customer experiences.
• Empowering clients to drive lasting growth through standout products and services, engaging campaigns, and platform integration.
• Transforming organizations through innovative products and services, enhancing customer engagement and communication.
• Designing, building, and running platforms that support the world’s greatest experiences.

The Work

You are:

• A Senior Analyst responsible for shaping how people interact with next-generation, AI-powered customer service products.
• Collaborating with a cross-disciplinary team to design end-to-end customer experiences that operate at enterprise scale and deliver measurable impact.

The Work:

• End-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high-fidelity prototypes, and design system contributions.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms.
• Translate complex AI behaviors into clear, transparent, and controllable user experiences.
• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements.
• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence.
• Contribute to AI-native design systems, including accessibility-compliant UI patterns, fallback and error states, and human-in-the-loop interactions.
• Collaborate with service and conversation designers to ensure screen-based and conversational touchpoints form a cohesive, end-to-end customer journey.
• Advocate for inclusive, accessible design across all experiences, including AI-generated content and interactions.

Qualifications

• 1+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile).
• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces.
• 1+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high-fidelity execution.
• 1+ years of advanced, hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences.
• 1+ years of demonstrated experience collaborating with 3 or more cross-functional roles (e.g., product, engineering, AI/NLP, CX, research) within agile or iterative delivery environments.

Benefits

• Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan.
• Paid holidays and paid time off.
• Equal Employment Opportunity Statement.
• Committed to providing veteran employment opportunities.

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

Schedule

Travel: As required for client support.

Location

Primary residency within 90 minutes of an approved Accenture office.