Experience Designer | Product & Conversation Design - Sr. Analyst

About the role

We Are:

• An agency focused on creating and delivering meaningful customer experiences.
• Helping leading brands design, build, and run experiences that enhance customer engagement and productivity.
• Offering expertise in product design, campaign development, and platform integration for the world’s largest and most disruptive agencies.

The Work

You are:

• Able to blend UI/UX and product design with emerging work in GenAI and agentic AI.
• To design end-to-end customer experiences that operate at enterprise scale and deliver measurable impact.

Responsibilities

• End-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high-fidelity prototypes, and design system contributions.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms.
• Translate complex AI behaviors into clear, transparent, and controllable user experiences.
• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements.
• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence.
• Contribute to AI-native design systems, including accessibility-compliant UI patterns, fallback and error states, and human-in-the-loop interactions.
• Collaborate with service and conversation designers to ensure screen-based and conversational touchpoints form a cohesive, end-to-end customer journey.
• Advocate for inclusive, accessible design across all experiences, including AI-generated content and interactions.

Requirements

• 1+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile).
• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces.
• 1+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high-fidelity execution.
• 1+ years of advanced, hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences.
• 1+ years of demonstrated experience collaborating with 3 or more cross-functional roles (e.g., product, engineering, AI/NLP, CX, research) within agile or iterative delivery environments.

Qualifications

• Bachelor’s degree in design, human-computer interaction, cognitive science, or a related field.

Skills

• Experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces.
• Familiarity with GenAI or LLM-powered product surfaces, including trust, transparency, and human-in-the-loop design patterns.
• Exposure to CX platforms, enterprise SaaS, or customer service ecosystems.
• Applied knowledge of WCAG 2.1 AA accessibility standards across both UI and AI-generated content.
• Prior experience working in consulting, studio, or multi-client environments.

Benefits

See details on benefits offered by Accenture.

Pay

Compensation at Accenture varies depending on a wide array of factors, including the specific office location, role, skill set, and level of experience.

Schedule

As required for client support.

Location

Primary residency within 90 minutes of an approved Accenture office.

Additional Information

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Requesting an Accommodation

Please refer to the company’s Recruiting and Hiring Statement for details.

Equal Employment Opportunity Statement

We are committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.