Experience Designer (Human Centric Design- US)

About the role

The Experience Designer contributes to strategies and frameworks on projects, collaborating across teams to ensure deliverables align with user and business needs. The role conducts basic user research, designs and tests prototypes, and helps stitch together end‑to‑end user journeys to create cohesive experiences. Working within research, design, and product strategy, the designer ensures effortless continuity for users while applying experience‑design expertise within their specialty and broader related areas.

Responsibilities

• Translate concepts into wireframes and mock‑ups that lead to intuitive user experiences
• Facilitate product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products
• Design and deliver wireframes, user stories, user journeys, and mock‑ups optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant solutions
• Take a user‑centered design approach and rapidly test and iterate designs
• Contribute to various operational activities and experience design processes as assigned
• Exercise discretion in managing correspondence, information, and confidentiality; escalate issues where appropriate
• Stay knowledgeable of experience design practices and procedures within the area of responsibility and keep abreast of emerging trends
• Protect organizational interests by identifying and managing risks, escalating non‑standard, high‑risk activities as necessary
• Conduct internal and external research projects; support development/delivery of presentations and communications to management or broader audiences
• Perform reporting and meaningful analysis at functional or enterprise levels; draw conclusions, make recommendations, and assess effectiveness of programs/policies/practices
• Monitor service, productivity, and efficiency; implement continuous process/performance improvements where opportunities exist
• Acquire and apply expertise in experience design; provide guidance, assistance, and direction to others
• Identify, recommend, and effectively execute standard practices applicable to the discipline
• Adhere to internal policies/procedures and applicable regulatory guidelines
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control supported by effective processes aligned with risk appetite
• Apply learning to become more efficient
• Participate fully as a team member, supporting a positive work environment that promotes service, quality, innovation, and teamwork; ensure timely communication of issues
• Continuously enhance knowledge/expertise in own area and participate in knowledge transfer within the team and business unit
• Stay current on emerging trends/developments and grow knowledge of the business, related tools, and techniques
• Participate in personal performance management and development activities, including cross‑training within the team
• Keep others informed about project status and relevant day‑to‑day information
• Contribute to team success by willingly assisting others; provide training, coaching, and/or guidance as appropriate
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce
• Act as a brand ambassador for the business area/function and the bank, both internally and externally

Requirements

• Undergraduate degree or equivalent work experience
• 3+ years of experience, preferably in digital design, interaction, and visual design