Experience Designer

Love + medicine is who we are, it's what we do, it's why people come to work here. If you’re looking for a job to love, we invite you to apply.

About the role

Join Emplify Health and help shape the future of healthcare experiences. As a Designer, you'll play a key role in creating intuitive, human-centered digital solutions that improve the experiences of patients, providers, and healthcare teams. In this role, you'll participate in the digital product development process, from early research and discovery workshops to feature definition to ongoing UX support for products. You'll have involvement in creating modern and intuitive software solutions that follow best practices, while also pushing the boundaries of what is possible as design patterns, techniques, and user needs evolve.

This role executes in the following capability categories: user experience knowledge management, user experience strategy development, design definition and delivery, design process and tool selection and training, and user experience content production and delivery. Combines the analytical and the intuitive to translate business needs and requirements into engaging customer-focused experiences. This position reports to the Director of Experience Design, ITDS.

Responsibilities

• Deliver intuitive, simple, and evidence-based user experiences for all digital solutions:
  • Produces user flows, wireframes, prototypes, user interface specifications, final design assets, and other common Design deliverables with a high degree of craft and attention to detail.
  • Articulates the details of design principles so they can be consistently implemented and scaled across future solutions and projects.
  • Works with team to effectively deliver within project timeline and budget parameters.
• Conducts Foundational Research Using Human-Centered Design Best Practices:
  • Plans for research and moderates user interviews and usability studies as necessary.
  • Collaborates with partner resources on sourcing other quantitative data.
  • Collaborates with team members to synthesize research findings into meaningful insights.
• Proactively Collaborates With Project Stakeholders:
  • Establishes meaningful channels of communication with project stakeholders and peers.
  • Works closely with these individuals to validate designs and user requirements as needed on a rolling basis.
• Provides Ongoing UX Support To Vendor-provided Products:
  • Works with Emplify Health product support teams to measure and analyze customer/feature usage and identify opportunities to innovate and improve customer experiences for the life cycle of vendor-provided products.
  • Provides design thought leadership in the vendor selection process by understanding and advocating for user needs as they apply to potential features and implementation efforts.
• Professional Development:
  • Pursues relevant educational and professional opportunities to maintain and enhance knowledge and skills to meet department and organizational priorities.

Requirements

• Education: Bachelor’s degree in Business, Management, Human Computer Interaction or related field.
• Experience: 4+ years of professional experience as a UX designer within a digital product development environment.
• Prior experience in the healthcare industry, preferred.
• Must have a strong UX & Design portfolio that demonstrates past design projects.
• Deep experience in Human-Centered Design required.
• Fluent in the standard tools of the UX trade, e.g., Figma, HTML/CSS, prototyping tools, and usability testing like UserTesting.com.
• Experience planning, implementing, and reporting on user research and usability testing.
• Strong user experience skill set including research, synthesis, design strategy, and the development of typical UX artifacts.
• Experience working in a highly collaborative design environment.

Schedule

• Scheduled Weekly Hours: 40
• Schedule: Monday-Friday, typically 8:00am-5:00pm
• Location: Hybrid eligible role. This position can be filled for residents of WI, MN, or IA. This role will require occasional travel between the La Crosse, WI and Green Bay, WI regions.

Pay

Compensation: Starting at $79,000 with opportunity for higher pay based on relevant work experience.

Benefits

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally, and a work culture where you are valued and appreciated.
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life, HSA/FSA) ensuring your comfort and well-being as a valuable team member.
• Substantial retirement contribution including a 401k match & annual discretionary base contribution.
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center.
• Additional Employee Discounts and Perks:
  • Wellness program with incentives.
  • Employer-paid life insurance and AD&D.
  • Optional short-term and long-term disability coverage.
  • Employee assistance program.
  • Identity theft protection.
  • Pet insurance.
  • Inspire & Celebrate colleague recognition and rewards program.
  • Discount program.

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula.