Experience Designer

Roles and Responsibilities

• Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle.
• Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs.
• Makes decisions of significant customer impact from wide array of possibilities, not limited to the Banking Industry.
• Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers.
• Gauges the usability of new and existing products, and make constructive suggestions for change.

Must Have Technical Skills

• Experience working with the Figma suite of design tools (or similar digital prototyping tools)
• Proficient in all stages of prototyping design (low, medium, high fidelity)
• Ability to gather requirements from users and business stakeholders
• Experience working with a design system
• Understanding of accessibility fundamentals
• Ability to validate designs through user testing
• Experience providing actionable feedback to developers, preferably in an agile environment

Flex Skills/Nice to Have

• Experience with conducting user interviews, research, and analysis to understand user needs
• Understanding of frontend development fundamentals